In this episode of the Process That Podcast, Toby and Chris discuss the challenges faced by new employees and new bosses when joining a company. They dive into the concept of 'process debt,' highlighting how fresh eyes can reveal hidden inefficiencies in existing processes. Both junior employees and experienced managers bring unique perspectives and challenges to the table, from following rigid rules to relying on familiar but obsolete practices. The episode emphasizes the importance of documentation, building a culture of learning, and how to mitigate the fatigue caused by process debt. Tune in for insightful stories and strategies on effective onboarding and process improvement.

00:00 Introduction and Podcast Goals

00:34 The New Employee Conundrum

02:02 Onboarding Challenges and Solutions

05:50 Documenting Processes for New Hires

08:37 Building a Culture of Documentation

11:54 The Importance of Knowledge Transfer

13:07 Conclusion and Final Thoughts