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Navigating the Next Four Years with Andrew Magliozzi
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What happens when artificial intelligence meets human connection? Magic, according to Andrew (Drew) Magliozzi, CEO and co-founder of Mainstay.
In this eye-opening conversation from the ASU GSV Summit, Drew reveals the surprising secret behind effective AI in education: human involvement. After a decade of deploying conversational AI to support college students, Mainstay discovered that having just 2% of messages sent by actual humans triples the effectiveness of their system. Students feel comfortable being vulnerable with AI because it doesn't judge them, but they need that human connection to feel accountable.
The results speak volumes. When Georgia State University partnered with Mainstay to combat "summer melt" (students who commit but never show up), they saw a 27% reduction in melt and a 4% boost in enrollment. When they expanded to supporting students through graduation, they helped approximately 1,200 students avoid dropping out.
Drew takes us behind the curtain of AI implementation, sharing the moment when GPT-4's release prompted him to tell his team to "stop everything" and pivot their entire approach despite having patents on their previous methods. This adaptability highlights a crucial lesson for educational institutions navigating today's AI landscape: focus not just on what AI can do, but what it should do to amplify desired outcomes and close achievement gaps.
The conversation explores AI's potential to transform education fundamentally – from providing personalized, on-demand learning experiences to shifting assessment from summative to truly formative. Drew envisions AI not as a replacement for educators but as an "Iron Man suit" that enhances their capabilities.
Whether you're an education leader wondering how to approach AI implementation, a faculty member concerned about its classroom impact, or simply curious about how technology can make education more personal rather than less, this conversation offers valuable insights about the human-AI partnership that's quietly revolutionizing student success.
Curious about how AI and human support can work together to transform your institution's student experience? Listen now and discover why the future of education technology isn't about replacing people – it's about empowering them.
Mainstay.com
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By Eloy Ortiz OakleySend us a text
What happens when artificial intelligence meets human connection? Magic, according to Andrew (Drew) Magliozzi, CEO and co-founder of Mainstay.
In this eye-opening conversation from the ASU GSV Summit, Drew reveals the surprising secret behind effective AI in education: human involvement. After a decade of deploying conversational AI to support college students, Mainstay discovered that having just 2% of messages sent by actual humans triples the effectiveness of their system. Students feel comfortable being vulnerable with AI because it doesn't judge them, but they need that human connection to feel accountable.
The results speak volumes. When Georgia State University partnered with Mainstay to combat "summer melt" (students who commit but never show up), they saw a 27% reduction in melt and a 4% boost in enrollment. When they expanded to supporting students through graduation, they helped approximately 1,200 students avoid dropping out.
Drew takes us behind the curtain of AI implementation, sharing the moment when GPT-4's release prompted him to tell his team to "stop everything" and pivot their entire approach despite having patents on their previous methods. This adaptability highlights a crucial lesson for educational institutions navigating today's AI landscape: focus not just on what AI can do, but what it should do to amplify desired outcomes and close achievement gaps.
The conversation explores AI's potential to transform education fundamentally – from providing personalized, on-demand learning experiences to shifting assessment from summative to truly formative. Drew envisions AI not as a replacement for educators but as an "Iron Man suit" that enhances their capabilities.
Whether you're an education leader wondering how to approach AI implementation, a faculty member concerned about its classroom impact, or simply curious about how technology can make education more personal rather than less, this conversation offers valuable insights about the human-AI partnership that's quietly revolutionizing student success.
Curious about how AI and human support can work together to transform your institution's student experience? Listen now and discover why the future of education technology isn't about replacing people – it's about empowering them.
Mainstay.com