Send us a text

Welcome back to "Advice from a Call Center Geek," the podcast dedicated to enhancing your contact center operations! In today's episode, we dive into the often confusing world of technology for small contact centers. With the holiday season approaching and AI becoming a buzzword, we aim to clarify and simplify your tech choices.

Key Points Discussed:

Bridging Contact Center Operations and AI:
We explore how AI is shaping the industry, moving beyond the hype to practical applications, especially for smaller centers.

Technology for Small Contact Centers:
We focus on contact centers with under 100 seats, discussing how to select the right tools without getting overwhelmed by sales pitches for unnecessary tech.

Practical Advice:
We offer actionable insights on platforms suitable for different sizes of contact centers, from micro setups to those nearing 100 seats. This includes a detailed look at CCaaS and UCaaS platforms, and when each is appropriate.

Budget-Friendly Solutions:
We discuss cost-effective alternatives for quality
assurance, knowledge management, and other essential tools, emphasizing the use of AI and tools like ChatGPT to automate processes.

Hardware Recommendations: 
Practical tips on choosing computers, headsets, and operating systems that offer the best value for money.

This episode is not just about technology trends; it's about making informed decisions that truly benefit your contact center. Tune in for an insightful journey through the maze of contact center tech!

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel