Alex Graham joins us fresh from the NOVA Conference in Minneapolis to share insights about veterans' claims and the evolving landscape of VA benefits advocacy.

• VA computer systems often reject valid benefit combinations like dual aid and attendance awards
• The VA M21 Manual is treated like biblical law despite changing 135+ times per year
• Recent Loper ruling shifts power from VA Secretary to judges for interpreting regulations
• C&P exams increasingly conducted by under-qualified contractors making determinations outside their expertise
• "Claim sharks" lacking accreditation are entering the advocacy space, potentially harming veterans with inadequate representation
• NOVA provides a collaborative environment where advocates share knowledge rather than competing
• Expanding advocacy practices require careful transitions and proper training
• Reports of VA cutting 80,000 positions actually impact only about 5,000 veteran employees

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