CX QA Live! | The Agent-Centric Customer Experience Show

Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan | Recorded for Quality Assurance: Episode 12

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This episode of Recorded for Quality Assurance features Michele Rowan, President of the Work From Home Alliance. Tune in as Michele gives expert insight on how to best hire, train and retain agents in the work-from-home environment and more. 

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CX QA Live! | The Agent-Centric Customer Experience ShowBy Vistio