In this episode, Matt Stone sits down with conflict resolution expert Helena Goto to delve into the complexities of workplace conflict and how new managers can navigate these challenges. From discussing personal experiences to sharing research insights, Helena sheds light on how to effectively manage and resolve conflicts, build trust, and create a cohesive team. Perfect for new managers and team leaders seeking practical advice on conflict resolution and team dynamics.

00:00 Introduction

00:19 Meeting Helena Goto

00:40 The Reality of Workplace Conflict

01:08 Research Insights on Conflict

01:50 Factors Exacerbating Conflict

02:42 Helena’s Background and Journey

10:16 Understanding Conflict vs. Disagreement

16:28 Common Scenarios and Strategies

17:33 Personality Differences

21:22 Rumor Mills and Conflict

28:13 Challenges from Unsupportive Supervisors

33:34 Keys to Success for New Managers

36:59 Success Story

39:49 Listener Questions and Conclusion

You can find out more about Helena Goto at: helenagoto.com

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