The Helpdesk

NBNCo Shows The True Cost Of Fibre


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Salesforce buys Slack in a $27.7B megadeal


  • As predicted last week, the Customer Relations Software giant Salesforce has acquired Slack, the workplace communications tool. (A$37.5 billion)
  • This follows years of Slack rejecting offers from Microsoft and Google, who both showed interest in the company 
  • Microsoft went on to build Teams, a slack competitor, in house - and has since grown it into somewhat of a Zoom competitor as well. Google has instead incorporated Slack into its Google Workspace tools. 
  • Salesforce CEO Marc Benioff said ““This is a match made in heaven. Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world,”
  • Slack CEO Stewart Butterfield “we share a vision of reduced complexity, increased power and flexibility... Personally, I believe this is the most strategic combination in the history of software, and I can’t wait to get going,”
  • So while everyone is putting a positive spin on things, it does seem Slack has hit the ceiling for organic growth, and that made Butterfield, who has been reluctant to sell his baby, come to the table. 
  • What does this mean for the free tier of Slack? Will we see communities move to Discord? And is Slack + Salesforce really a competitor to Office 365? 


NBN Co opens instant quote generator for user-pays fibre upgrades


  • NBN Co has soft-launched the instant quote generator for its user-pays upgrade program Technology Choice.
  • The quote generator is now free, allowing users to see how much it would cost to upgrade their home or business to Fibre to the Premise 
  • Until now, simply asking NBNCo for a quote cost $350, and that was before any upgrades
  • So if you’re wondering why your twitter feed is filled with nerds quoting upgrades today, this is why. 
  • Don’t expect upgrades to be cheap - I’ve seen anything from $2 to $20k for a Fibre upgrade (my place is $8,500)
  • Average upgrades for residential homes seem to be around the five to seven thousand mark - depending on the current infrastructure in your area
  • NBN Co is hoping that impatient customers will pay their own way to fibre rather than wait what could be years for a free upgrade.
  • Is this something NBNCo really expects people to use, or is this more a PR move to say “see, this is how much fibre costs, and this is why we didn't roll it out?” 



The Nerds have logged on to COVIDSafe’s github 


  • As promised, the government has posted the code to its new COVIDsafe app to Github, the popular code sharing website
  • Github allows anyone to mark issues they find within the code, and ask for clarification from the developers. 
  • iOS Developers have been quick to post concerns on the apps performance under a thread that is in our show notes. 
  • If you read the thread, you can see the person posting as the developer is answering concerns with the same scorecard matrix we’ve seen in the media over the last few days 
  • Unfortunately, the developers in this thread are not happy with this matrix, and many have compiled the code themselves and ran their own testing - one finding that “Two iPhones, side by side, do not share tokens when both devices are locked or the app is in the background” 
  • Developers are asking the COVIDsafe team to share their own testing, and testing procedures. 
  • The COVIDSafe team has yet to respond to these requests,...

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The HelpdeskBy Peter Wells

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