Today, our guest, Robert Wood, CISO at Centers for Medicare & Medicaid Services, which is under the Health and Human Services department of the Federal Government, has a unique closing plea. Everyone in the Cybersecurity industry should embrace empathy for their users. So often, users are expected to perform many tasks to keep secure, but these do not support their work and often make their jobs more difficult. Hear how HHS is adopting a focus on the culture to become focused on the customer. Hopefully, today’s discussion will resonate with listeners who may find themselves in a large organization that could benefit from many of the approaches brought up by our guests to make such organizations a bit nimbler and customer-focused. 

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