On today’s podcast, Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) welcomes a guest to talk about  artificial intelligence in health and human services.  Brandi welcomes Shanita Harrison (Deputy Chief Administration Officer, New Mexico Health Care Authority).  Learn about Shanita’s tenure in Health and Human Services, her transition to IT, and what her goals are for the residents of New Mexico.  This episode is a follow-up to the April 2025NCSEA web talk:  Embracing AI in Health and Human Services. Whether you attended the web talk then, or are hearing the information for the first time, sit back and listen as the conversation continues.

Join Mariellen Keely (Virginia DCSE) as she speaks with Jennifer Maguire, Program Planner for Sacramento County Child Support Services, about their participation in the NextGeneration Child Support Employment Services Demonstration. Sacramento’s project—called HELP (Holistic Employment, License, and Parenting Time)—focuses on supporting noncustodial parents through enhanced employment services, license reinstatement, and access to parenting time assistance.

Jennifer shares her journey from casework to grant leadership, discusses the importance of collaboration with local workforce partners, and offers an honest look at the challenges of building something new from the ground up. This episode is packed with insight for professionals working on family-centered, grant-funded innovation in the child support space.

As a bonus today, come listen to person-on-the-street interviews from the 24th Annual National Tribal Child Support Association Training Conference - Soaring Together: Elevating Tribal Families to New Heights.  The NTCSA annual training conference took place this year in beautiful Albuquerque, New Mexico from June 15th to June 19th.  Listen as attendees speak about their time and engagement for this premier conference.

This week’s On Location podcast features the two co-chairs of the NCSEA Leadership Symposium, Diane Potts (Co-founder and Director for the Center for Child Support Policy, prior NCSEA President and former member of the NCSEA Board of Directors), and Kelly Micka (IT Senior Manager with NTT Data, and current member of the NCSEA Board of Directors).  Listen as they share a preview of what is to come for the 2025 NCSEA Leadership Symposium, happening this August in Atlanta, Georgia. You will get the scoop of plenaries, learning labs, workshops – and even a heads up for what to see and where to eat in the conference area.

Home Page - NCSEA Leadership Symposium 2025

On today’s program, On Location brings you a conversationwith Mary Ann Wellbank who has made such significant contributions to the child support program and NCSEA. Hosted by Pat O’Donnell of YoungWilliams, Mary Ann shares her perspectives on the importance of the “human connections” as we engage with program participants such as active listening, empathy and self-awareness. Mary Ann shares her rich and diverse experiences reminding us to “not assume” but to “actively engage”.

On this week’s program, join Tim Lightner (eWorld Enterprise Solutions Inc.) as he welcomes Bill Woods  (Vice President, National Tribal Child Support Association) to the On Location studio.  Bill joins us to share about himself, and the newest endeavor of the National Tribal Child Support Association.  Hear about Connections:  Tribal Child Support News – how it got started, what to expect, and how to sign up.  And as a bonus, find out more about the 24th Annual NTCSA Conference coming up next week in Albuquerque, New Mexico. 

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Home Page - NTCSA - National Tribal Child Support Association

NTCSA Conference - NTCSA - National Tribal Child Support Association

On this week’s program, Tim Lightner (eWorld Enterprise Solutions Inc.) welcomes Michael Hyzy (CGI Technologies and Solutions Inc.) to the On Location studio.  Michael shares about himself, his career, and about his passions.  Listen as he talks about artificial intelligence, where it came from, where it is used in our everyday lives, and what the future looks like with AI.  He also discusses where AI and human services can intersect, and how child support may benefit from using artificial intelligence.  Hear Michael give some practical tips on how to start getting involved in using AI to get more acquainted. 

On this episode of On Location, and the continued caseworker series, Scott Eder (Courtland Consulting) heads to the Peace Garden State to talk with Mischelle Hagerty, Administrator of the Establishment and Financial Units for the North Dakota Child Support program. With over 34 years of experience, Mischelle walks us through the evolution of her career, the shift from regional to centralized units, and how new ideas are shaping the future of child support services in her state. Tune in if you want to be reminded whatdedication looks like and how child support workers make a difference.

On this episode of On Location, and the continued caseworker series, Scott Eder sits down with Helen Miles, a Child Support Professional with over 31 years of experience at the Calhoun County Friend of the Court in Michigan. Helen shares her journey through the evolving landscape of child support, from managing caseloads and leading teams to contributing to statewide initiatives aimed at improving outcomes for Michigan families. Whether you are new to child support, or a seasoned professional, Helen's reflections and sharp wit offer both practical wisdom and heart.

On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day.  Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania).  Gretchen shares how she got started in child support, and worked her way up the ranks from caseworker, to Deputy Director of Establishment.  She talks about making a difference in the lives of individuals, and the appreciation and gratitude received from parents when they receive payments; and also some challenges and rewards of the job.