FAQ: NDIS Support Coordination with The Y

1. What is NDIS Support Coordination, and how does The Y help?

NDIS Support Coordination helps individuals navigate their NDIS plans and access the right supports. The Y assists by identifying suitable providers, coordinating services, managing plan implementation, and ensuring participants achieve their goals. They also liaise with agencies, resolve crises, and support life transitions.

2. How does The Y put my NDIS plan into action?

The Y helps implement your plan by coordinating providers, obtaining service quotes, and connecting you with community activities. They also monitor plan effectiveness and assist with goal setting before plan reviews, turning your plan into actionable support.

3. What tasks can a Support Coordinator at The Y assist with?

A Support Coordinator helps with:

• Finding suitable services
• Coordinating providers
• Connecting you to employment and community activities
• Linking you with medical specialists
• Managing crises and life transitions
• Navigating the NDIS Participant Portal

4. What are the goals of The Y’s Support Coordination program?

The program empowers participants to self-manage their NDIS plans, coordinate multiple supports, and strengthen informal support networks. It also increases community connections and helps maximize NDIS funding, aiming for participants to take greater control of their lives.

5. How does The Y support independence in managing my NDIS plan?

The Y helps participants build confidence in navigating the NDIS system, coordinating services, and making informed choices—laying the foundation for greater self-management over time.

6. How does The Y handle conflicts of interest as both a coordinator and service provider?

The Y ensures transparency and prioritizes participant choice, regardless of whether they deliver direct services. Their Conflict of Interest Policy is publicly available to reinforce this commitment.

7. How do I choose The Y as my Support Coordination provider?

Simply inform your NDIS planner, who will then contact The Y to initiate the process—no further action is required on your part.

8. How does The Y’s Support Coordination benefit me long-term?

Beyond plan implementation, The Y helps develop skills for future plan management, goal-setting, and resilience. They also expand participants' local knowledge to access more services and opportunities for lasting benefits.