Mukund Mohan, Go To Market Management, for Infor, joins Jason Emanis, from his home in Las Vegas, Nevada. Mukund talks about the acceleration of hotels embracing technology that was available pre-pandemic, i.e., contactless check-in/checkout and ordering meals on mobile phones. While a bit of a novelty at first, suddenly, amidst the crisis, became a necessity. This tech is now expected by the guest. He goes on to explain what hotels are expecting from their PMS moving forward—think nimble, secure and, of course, in the cloud.