18: Negative Feedback: On a Positive Note

It’s going to happen to us all, no matter how hard you try, no matter how many Starbucks cards you give away in your clinic for positive feedback, no matter how many families that you ask to leave positive reviews online.  The day will come, I promise.  And when it does, embrace it and learn from it.  If there is something that you need to change within your business, then do that.  In this episode, I give some insight to negative reviews and how they can make you better and more genuine.

In this episode:

01:15 – Appreciate you guys reaching out to me and all the thoughtful e-mails and comments

02:33 – Another space available for the Perfect student

03:57 – We see about fifteen hundred patients per month between both businesses

04:50 – Negative feedback

06:52 – You have to be clear upfront when you talk to your patients

08:31 – We work for the public

10:12 – I’m proud of my one star feedback review

10:35 – Listening to my consumers and my family members and learn from that feedback

You have to be clear upfront when you talk to your patients about money and fees. There can’t be any financial ambiguity it’s got to be all clear upfront because people love you until they get the bill.

[Commercial]

Well, Hello everyone! You’re listening to the Speech therapy Private practice Startup Podcast; this is episode number 18. My name is Kyle Meades and I’m a speech pathologist since 1993 and these podcasts are designed to help you improve your business and your life one podcast at a time.

Welcome back to the show. I just wanted to say thank you for all the listeners out there who emailed me over the past few weeks checking on my family. If you’ve listened to episode number 17, you realize that where I’m from the area the area of South-east Louisiana, they had a really bad flood and my parents got affected, my brother and his wife and daughter got affected and I just appreciate you guys reaching out to me and all the thoughtful e-mails and comments. It just really meant a lot to me and the title of that episode 17 was about relationships and I do feel connected to my listener audience because its just some of the things that were said and it just felt really good. So I’m hoping you guys are getting valuable information out of these podcast and again thanks for all the e-mails, tweets and all the comments and I just really appreciate it and thanks again for all those who are leaving some five star feedback on iTunes for the Speech therapy private practice start-up podcast. I really appreciate it because when you do your part and leave some feedback on iTunes, other people will find this information too. And again I do this all for free because you’ve heard me say it time and time again, Value is what you get in the absence of money, and these podcast are free for you and they’re designed to help you improve that business and improve your life. So if there’s anything I can ever do to help you, if you have any questions about a specific topic related to growing or scaling your speech therapy private practice shoot me an email I answer all my emails personally and pretty quickly to [email protected].

Also I wanted to say I have another space available for the Perfect student and the Perfect student is where you can come in to Tucson to work with me one on one if you’re wanting to start your o...