It's not uncommon in a service business to have customer who can become unhappy or frustrated with your services for a multitude of reasons. Today, many of those individuals will respond by posting reviews of your service on social media in an attempt to tell their story and at the same time damage your company or reputation in the process

How do you deal with this? 

In this episode, we talk to address this and how to respond to protect you and your business. In most cases, a negative review can be positive when potential clients call and ask about when they have read or were sent by someone giving you the opportunity to explain what occurred. We talk about other options and why responding on social media could be more damaging than saying anything at all.

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