Chad talks with Nestor Benavides about the conversations we avoid but desperately need to have. Nestor learned early how to navigate difficult talks and he's used that skill to save businesses, relationships, and careers. They discuss why the conversations that make you most nervous are usually the most important ones, how to ask permission before knocking on emotional doors, and why not having hard conversations often leads to negative outcomes. Nestor shares stories about demoting executives, terminating employees, and helping couples - and why caring about someone means being willing to have uncomfortable conversations with them.