Accounting Apps Podcast

🚀 NetSuite NEXT: AI, Automation & Global Growth |Craig Sullivan


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Craig Sullivan, Group VP of Product Management, NetSuite  joins Heather Smith at SuiteWorld25 to reveal AI, automation, and global ERP innovations transforming how accountants and businesses scale smarter.

Summary

Today I’m speaking with Craig Sullivan, Group VP of Product Management, NetSuite

In this episode, we talk about . . .

  • Insights into NetSuite Next: AI-native ERP, natural language queries & agentic workflows
  • Grounded AI: Role-based, explainable responses tailored to accounting & finance users
  • Internationalisation & multilingual support coming to NetSuite AI
  • Global compliance & e-invoicing updates—AI-enabled validation for governments
  • AI Connector: Bridging NetSuite with tools like ChatGPT for insights and storefront integration
  • Advice for accountants stepping into ERP consulting
  • Importance of planning in successful NetSuite implementation
  • "Suite Success" methodology explained
  • Closing with Pitbull (Mr. Worldwide) and the global theme of SuiteWorld25

  • đź§° Apps & Tools Mentioned

    NetSuite, Oracle, ApprovalMax, Soldo, Synder, ChatGPT, Claude, Shopify

     

    ⏱️ Timelines

    00:00 – Welcome to SuiteWorld25: Craig Sullivan joins live from Las Vegas

    02:15 – Why Accountants Should Care: NetSuite's role in SME digital transformation
    04:40 – From Frustration to Innovation: Craig’s journey from accountant to product leader
    07:55 – Big Reveal: What NetSuite NEXT brings to ERP and accounting
    10:30 – Grounded AI & Natural Language: Role-aware, explainable ERP queries
    13:25 – Jet Engine, Not Co-Pilot: NetSuite’s bold AI claims
    15:40 – Going Global: Supporting business in 160+ countries with OneWorld
    18:20 – AI in Multiple Languages: Multilingual support explained
    20:05 – E-Invoicing Powered by AI: Compliance turned efficiency booster
    22:40 – Ask Oracle & Contextual Insights: Smarter decision-making with AI
    24:55 – AI Connectors in Action: Real-world ChatGPT and Claude integrations
    27:10 – What Accountants Should Know: Scaling smart from Day One
    29:00 – Implementation Pitfalls: Planning as the missing puzzle piece
    30:35 – The Power of Sweet Success: Best practice baked into ERP deployment
    32:10 – Craig’s Final Insights: AI’s future role in accounting
    33:55 – Bonus Fun: Pitbull, Mr. Worldwide, and SuiteWorld party prep!

     

    Contact details:

    L: https://www.linkedin.com/in/craigssullivan/  

    NetSuite: https://www.netsuite.com.au 

    SuiteWorld: https://www.netsuitesuiteworld.com

    Accounting Apps newsletter: http://accountingapps.io/ 

    Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind 

    LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ 

    YouTube Channel: https://www.youtube.com/ANISEConsulting 

    X: https://twitter.com/HeatherSmithAU

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    Accounting Apps PodcastBy Heather Smith | Accountant & Storyteller

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