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Never Lose an Employee Again w/ Joey Coleman
Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.
In this long-form interview, host David Millay and guest Joey unpack Joey's frameworks for retaining employees. Together, they highlight stories and principles in Joey's new book, Never Lose an Employee Again.
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00:00 Introduction
6:00 Link between Customer Experience and Employee Experience
10:30 Joey's Framework for Employee Retention
13:20 All Seven Phases Overview
20:30 Phase 1: Assess
17:40 Phase 2: Accept
35:40 Phase 3: Affirm
42:20 Phase 4: Activate
47:40 Phase 5: Acclimate
55:00 Phase 6: Accomplish
1:00:00 Phase 7: Adopt
1:11:00 Phase 8: Advocate
1:14:00 Follow Joey, Get in Touch, Buy the Book
Buy "Never Lose an Employee Again: The Simple Path to Remarkable Retention" Here:
https://a.co/d/2NJ3pcD
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SUBSCRIBE: https://www.youtube.com/channel/UCvhP...
About Flip the Switch By EngageMint:
Flip the Switch is a weekly podcast where EngageMint Managing Partner David Millay, sits down with leaders in customer experience & employee experience to unpack the experiments they’re running, hear the trends they’re paying attention to, and tease out the principles from their careers that have made them successful. Those insights are then applied to the world of sports & entertainment.
EngageMint is an advisory firm focused on customer experience, employee experience and fandom, guiding clients in the sports & entertainment industry. Founded and managed by former Disney leaders, EngageMint brings non-traditional thought starters and approaches to help clients improve customer service, drive efficient operations, and grow revenue.
www.engagemintpartners.com
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
View all episodes
By David Millay
5
3838 ratings
Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come.
Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one.
In this long-form interview, host David Millay and guest Joey unpack Joey's frameworks for retaining employees. Together, they highlight stories and principles in Joey's new book, Never Lose an Employee Again.
-----
00:00 Introduction
6:00 Link between Customer Experience and Employee Experience
10:30 Joey's Framework for Employee Retention
13:20 All Seven Phases Overview
20:30 Phase 1: Assess
17:40 Phase 2: Accept
35:40 Phase 3: Affirm
42:20 Phase 4: Activate
47:40 Phase 5: Acclimate
55:00 Phase 6: Accomplish
1:00:00 Phase 7: Adopt
1:11:00 Phase 8: Advocate
1:14:00 Follow Joey, Get in Touch, Buy the Book
Buy "Never Lose an Employee Again: The Simple Path to Remarkable Retention" Here:
https://a.co/d/2NJ3pcD
-----
SUBSCRIBE: https://www.youtube.com/channel/UCvhP...
About Flip the Switch By EngageMint:
Flip the Switch is a weekly podcast where EngageMint Managing Partner David Millay, sits down with leaders in customer experience & employee experience to unpack the experiments they’re running, hear the trends they’re paying attention to, and tease out the principles from their careers that have made them successful. Those insights are then applied to the world of sports & entertainment.
EngageMint is an advisory firm focused on customer experience, employee experience and fandom, guiding clients in the sports & entertainment industry. Founded and managed by former Disney leaders, EngageMint brings non-traditional thought starters and approaches to help clients improve customer service, drive efficient operations, and grow revenue.
www.engagemintpartners.com
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay