In this full interview with Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS, we chatted about how the collections software business has fundamentally changed over the few couple of years resulting from the pandemic, and how this has then evolved since.

There have has been slightly different flavours in different markets, but also a convergence now towards using technology to improve customer experience – it appears a global trend.

Lastly Michael talks about where he thinks we are going and his vision for the future of collections technology

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