Breaking down our first one star review (actually it's two reviews for the same office). In this episode the practice has feedback about the new owner and the billing processes within the practice. I break down can we learn and what can we implement to reduce the risk of this issue in your practice. Want to build an elite practice that produces consistent results? Practice Secure might be your answer. http://www.practicesecure.com OR maybe you want to implement repeatable processes. Check out Done Desk at http://www.donedesk.com.