The Expertise of Emotionally Intelligent Luxury

New Rules for Data-Driven High-Performance Client Retention


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The economics say that a 5% increase in retention can increase profits by 25-95%. Premium and luxury categories, by nature, are long-term client relationship-building ventures. In this podcast, Milton Pedraza, Luxury Institute CEO, shares seven new rules to super-charge a premium and luxury retention program with new high-performance marketing and innovation rules that drive maximum results.

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The Expertise of Emotionally Intelligent LuxuryBy The Luxury Institute

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