If you're looking to improve the client experience at your law firm, this is the article for you. The author describes how they put themselves in the client's shoes to understand their needs, and how technology can help take away some of the manual work. They also explain how working with one industry has allowed them to see what works and what doesn't work for law firms. This year, they're tackling the issue of motivation, and how to keep staff working for the company.

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