In this episode of Future Proof HR, Thomas Kunjappu chats with Amy Boque, Chief People Officer at Kelly, about what it really takes to modernize HR. Amy walks us through the transformation she led at Kelly—shifting the perception of HR from an administrative support team to a strategic business function.

With a background in manufacturing and a no-nonsense approach to process improvement, Amy shares how she empowered her team to simplify workflows, embrace discomfort, and get scrappy—before any big tech investments were even on the table.

She also discusses the evolving expectations of employees, how to design HR around access and empowerment, and the mindset shift needed to help HRBPs break free from transactional work and become true business consultants.

Amy’s insights offer a roadmap for HR leaders looking to drive impact without losing the human touch.

Topics Discussed:

• Repositioning HR from transactional to strategic
• Empowering teams to rethink outdated processes
• Building self-service and data access for employees and leaders
• Redefining the HRBP role to focus on business consulting
• AI’s role in enabling faster, more meaningful HR insights
• And more!

Listen in to learn how Amy’s people-first mindset is shaping the future of HR.