Welcome & Background – Jeofrey’s journey and why Gen Z is the focus of his new book.

Why Gen Z is Changing Everything – habits, buying power, and expectations.

The Importance of Trust and Peer Reviews – how Gen Z validates decisions.

Customer Experience Intelligence (CXI) – using data and insights to serve Gen Z.

Balancing Human Touch and AI – why this generation expects both.

Workshop Preview – frameworks and takeaways from the Next Generation CX Workshop.

Final Thoughts & Calls to Action – Jeofrey’s three key takeaways.

Resources Mentioned:

Next Generation Customer Experience Workshop: https://bit.ly/NexGenCXFL

Del Mar Research: https://delmarresearch.com/

Next Generation Customer Experience (Book by Jeofrey Bean): https://a.co/d/5jdqTe2

Connect with the Guests:

Jeofrey Bean – LinkedIn | Website

Darren Prine – LinkedIn | Cloud Tech Gurus

Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.