On this episode of Industry Insights, GEMG's Constance Sayers is joined by Michael Parker, the vice president of business development for Salesforce, to discuss how agencies can improve their customer experience architecture — and why it's important that they do.

Next Level Government: Transforming the Federal Customer Experience

The GovBrief is brought to you by the GovExec Content Studio. Join us for insightful discussions with leaders of government and industry, as they delve into the trending topics impacting the public sector, from efficiency and workforce productivity to AI integration, modernization and more.

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The GovBrief is brought to you by the GovExec Content Studio. Join us for insightful discussions with leaders of government and industry, as they delve into the trending topics impacting the public sector, from efficiency and workforce productivity to AI integration, modernization and more. For advertising opportunities please visit: https://about.govexec.com/connect/

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Next Level Government: Transforming the Federal Customer Experience

Next Level Government: Transforming the Federal Customer Experience