Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with any financial transactions has the capacity to create debt.Their conversation highlights the improvements the NHS is making to responsibly collect debt, identifying vulnerabilities and the need for better technology and data.

Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with any financial transactions has the capacity to create debt. Their conversation highlights the improvements the NHS is making to responsibly collect debt, identifying vulnerabilities and the need for better technology and data.

NHS England and Unhealthy Debt

About the Arum AI Insights podcastArum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real!In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries.If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum GlobalWe have been global leaders in collections and recoveries for 25+ years.We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes.We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver!We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence.Our knowledge of the debt industry is unrivalled.Find out more at <a target="_blank" rel="noopener noreferrer nofollow" href="http://arum-global.com">arum-global.com</a>

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About the Arum AI Insights podcast Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real! In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries. If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum Global We have been global leaders in collections and recoveries for 25+ years. We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes. We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector. Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver! We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence. Our knowledge of the debt industry is unrivalled. Find out more at arum-global.com

About the Arum AI Insights podcastArum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real!In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries.If you work in credit, collections and recoveries, or have an interest in financial technology, this podcast is for you! About Arum GlobalWe have been global leaders in collections and recoveries for 25+ years.We provide independent, strategic advice combined with pragmatic, results-driven delivery, helping organisations transform technology, operations, and customer outcomes.We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy – we don’t just report – we deliver!We’re also proud to run the world’s only independent technology accreditation programme for credit, collections, and recoveries technology, helping organisations navigate the technology landscape with confidence.Our knowledge of the debt industry is unrivalled.Find out more at <a href="http://arum-global.com" rel="noopener noreferrer">arum-global.com</a>

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NHS England and Unhealthy Debt

NHS England and Unhealthy Debt