Hello, and welcome to Prod Pod.  We’re a part of This is HCD.  We’re bringing all human-centred practitioners real and honest conversations about product management.  My name is Adrienne Tan and I’m the co-founder of Brain Mates.  In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion.  

We’re going to be talking about the dreaded NPS.  More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?  We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it.  It’s a fun episode, so let’s just jump into the conversation.  
Nick on LinkedIn
Brainmates

Our links
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter
Join the This is HCD Slack Channel
Follow us on Medium
Listen to other podcasts on This is HCD. Power of Ten with Andy Polaine, EthnoPod with Dr John Curran, Bringing Design Closer with Gerry Scullion, and ProdPod with Adrienne Tan

This is HCD is brought to you by Humana Design

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/listener for privacy information.

Hello, and welcome to Prod Pod. We’re a part of This is HCD. We’re bringing all human-centred practitioners real and honest conversations about product management. My name is Adrienne Tan and I’m the co-founder of Brain Mates. In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion. We’re going to be talking about the dreaded NPS. More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it? We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it. It’s a fun episode, so let’s just jump into the conversation. Nick on LinkedIn Brainmates Our links Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter Join the This is HCD Slack Channel Follow us on Medium Listen to other podcasts on This is HCD. Power of Ten with Andy Polaine, EthnoPod with Dr John Curran, Bringing Design Closer with Gerry Scullion, and ProdPod with Adrienne Tan This is HCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

Hello, and welcome to Prod Pod.&nbsp; We’re a part of This is HCD.&nbsp; We’re bringing all human-centred practitioners real and honest conversations about product management.&nbsp; My name is Adrienne Tan and I’m the co-founder of Brain Mates.&nbsp; In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion. &nbsp;

We’re going to be talking about the dreaded NPS.&nbsp; More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?&nbsp; We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it.&nbsp; It’s a fun episode, so let’s just jump into the conversation. &nbsp;
Nick on LinkedIn
Brainmates

Our links
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter
Join the This is HCD&nbsp;Slack Channel
Follow us on Medium
Listen to other podcasts on This is HCD. Power of Ten with Andy Polaine, EthnoPod with Dr John Curran, Bringing Design Closer with Gerry Scullion, and ProdPod with Adrienne Tan

This is HCD is brought to you by Humana Design

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/listener for privacy information.

Nick Coster 'Unpacking NPS'

This is HCD: The Podcast for Human-Centered Design Enthusiasts
Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion.
Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice.
Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design.
Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact.
Tune in, get inspired, and shape the future with This is HCD!

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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice. Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design. Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact. Tune in, get inspired, and shape the future with This is HCD!

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