Innovation is happening all around us in the industry at the moment and this week we take a dive into the unexpected and much maligned area of personal injury practice.

This week we speak with Nick Mann who after a long stint working with one of the country's top personal injury firms stepped out to create a firm with very different business model, approach to marketing and focus on clients who are often in terrible life circumstances. Bringing together a more empathetic approach together with a more accessible process for their clients underpinned by great technology means that Nick and Polaris Lawyers have entirely re-thought the standard approach to their industry.

In this episode we also discussed:

• Nick's career journey;
• The ins and outs of personal injury and compensation law;
• How Polaris Lawyers are doing things differently;
• How to build a flexible and healthy workplace;
• Legal marketing at the retail level and how to get cut through; and
• How to understand your clients and where they see most value in your services.

Links:

Polaris Lawyers - https://polarislawyers.com.au/ Nick Mann - https://www.linkedin.com/in/nicholas-mann-b064525b/ In the Press - https://www.lawyersweekly.com.au/newlaw/20890-former-slaters-head-opens-new-firm