Nick kicks off the episode by talking about how he had to take a three-day winter survival course to get into high school, and then like every great CX leader, he brings the conversation back to feedback, coaching, effortless experience, and having Harry’s be as … forgetful as possible.

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here: https://press1fornick.com/books/ #innovation #technology #customerexperience

𝐓𝐡𝐞 𝐏𝐫𝐞𝐬𝐬 𝟏 𝐅𝐨𝐫 𝐍𝐢𝐜𝐤 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐢𝐬 𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐛𝐲 𝐕𝐃𝐒. They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. www.govds.com

CX of M Radio: https://www.cxofm.org/