Nick Schorsch is the co-founder and CEO of Heritage Restaurant Group, known for taking a disciplined, systems-first approach to growth, leadership, and long-term sustainability. Rather than chasing trends or rapid expansion, Schorsch has focused on building durable operating models that protect people, margins, and culture at the same time. In this episode, he breaks down why most restaurant failures are predictable, how clear roles and expectations reduce burnout, and what it really takes to scale without losing control of quality, accountability, or trust.

Takeaways

• Most restaurant problems are structural, not personal
• Clear roles prevent resentment and burnout
• Growth without systems multiplies chaos
• Strong culture depends on operational clarity
• Discipline creates freedom for both leaders and teams
• Hiring mistakes compound faster than financial ones
• Consistency beats intensity over the long term
• Leadership requires saying no more often than yes
• Healthy margins protect people, not just owners
• Expansion should follow proof, not ambition
• Transparency reduces politics and internal friction
• Restaurants last when expectations are explicit
• Process creates stability in high pressure environments
• Sustainable success is built deliberately, not quickly

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