In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight in how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the customer\'s needs because they focus too much on the analytical side and forget to be creative - this is the creativity gap that we are trying to solve. According to Nir, being creative is one of the most important aspects if you want your agents to perform better and be more empathetic to the customer. Listen as Nir shares more of his insights in how to have the creator mindset!

310: Nir Bashan – Filling the Creativity Gap in CX

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

Business

Investing

Careers

Management & Marketing

Business News

Shopping

In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice, Dina reveals the transformative power of rest and mindfulness in unlocking creativity and enhancing decision-making. The conversation delves into the dynamic nature of brain networks, highlighting the delicate balance between focus and creativity. Dina emphasizes the importance of buffer zones to maximize productivity and the need for leaders to embrace fallibility, fostering genuine connections through sincere apologies. She explores the art of insight, showcasing how introspection and retrospective engineering can propel individuals and organizations toward their goals. Throughout the episode, Dina provides practical tips for leaders to navigate the complexities of the modern workplace, from managing multiple projects effectively to setting boundaries and saying no when necessary. She advocates for subtraction as a powerful tool for success, urging listeners to let go of non-essential tasks and projects to make room for more impactful endeavors. Listeners are encouraged to embrace a growth mindset, viewing setbacks as opportunities for learning and growth. Dina\'s wisdom from experience resonates throughout the episode, offering valuable insights into effective leadership and personal development. Tune in to The Fast Leader Show to gain actionable strategies for enhancing your leadership skills and fostering a more creative, empathetic workplace.  

555 Dina Denham Smith - The Creative Leader\'s Mindset

In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring the critical role of personal growth in driving effective leadership and fostering a conducive environment for change. The conversation illuminates the intricate dynamics of leadership in the modern workplace, emphasizing the necessity of understanding individual motivations and the impact of personal identity on resistance to change. Fisher’s narrative is a compelling testament to the transformative potential of self-awareness and adaptability in navigating the complexities of organizational leadership.

554 John Fisher - Embracing Change One Step at a Time

In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal development. Eschliman delves into the pivotal moments that shaped his career, from early beginnings on construction sites to his transformative military experiences driving an armored vehicle in Iraq. These experiences not only honed his leadership skills but also instilled a profound belief in the importance of preparation and teamwork. Jeff discusses the significance of integrating core values into one\'s life and career, emphasizing the transformative power of a one-page plan. This strategic tool, he explains, is not just about setting goals but about aligning one\'s actions with their deepest values and competencies. Through personal anecdotes and professional insights, Eschliman inspires listeners to reflect on their own paths, encouraging them to craft a fulfilling journey that resonates with their true selves. But it\'s not all about looking inward. Jeff\'s narrative is a testament to the impact of leadership on others, comparing the joy of mentoring to watching his children grow. He underscores the importance of self-care, continuous learning, and setting intentional goals as cornerstones of effective leadership. This episode is a treasure trove of wisdom for anyone looking to navigate the complexities of personal and professional growth. Jeff\'s journey is a powerful reminder of the resilience, dedication, and strategic planning required to lead a fulfilling life and make a lasting impact on those around us. Don\'t miss out on this profound conversation. Tune in to discover how you can apply Jeff Eschliman\'s insights to your own life and leadership journey.

553 Jeff Eschliman - Blueprints for Success in Work and Life

In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes personal growth. Through the lens of the world\'s largest study on emotional intelligence, Freedman unpacks the critical role of emotional intelligence in enhancing workplace dynamics, fostering meaningful connections, and driving effective leadership. The dialogue delves into the nuances of emotional intelligence, revealing its pivotal role in navigating the complexities of modern work environments. Freedman emphasizes the tangible benefits of emotional intelligence, from improved employee engagement to heightened innovation, underscoring the importance of cultivating these skills within organizations and individuals alike. Key moments of the podcast illuminate the transformative power of emotional intelligence in redefining leadership paradigms, advocating for a more empathetic, connected approach to managing teams and solving problems. Freedman\'s personal journey and his visionary work with Six Seconds offer an inspiring narrative, highlighting the actionable steps listeners can take to elevate their emotional intelligence and contribute to a more emotionally intelligent world. This episode is not just an exploration of emotional intelligence but a call to action for leaders, professionals, and individuals to embrace emotional intelligence as a fundamental component of success and fulfillment in the digital age. Whether you\'re seeking to enhance your leadership skills, foster a more cohesive team environment, or embark on a journey of personal development, this conversation with Joshua Freedman offers invaluable insights and practical advice.  

552 Joshua Freedman - Embracing Emotional Intelligence

Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today\'s complex, VUCA environment. As we explore this landscape, we\'ll see why traditional strategic planning tools may no longer be sufficient in such a dynamic setting. This episode shines a light on the \"UNLEASH method,\" a groundbreaking approach that navigates through the volatile marketplace. This method integrates neuroscience, emotional intelligence, and positive psychology, offering a fresh perspective on goal attainment and strategy development. It questions the efficacy of quick fixes and emphasizes the need for thorough, well-considered strategies. Our discussion will focus on the relevance of neuroscience in enhancing leadership and decision-making. By understanding biases and employing backward thinking, we aim to fortify our approach to business challenges. This session is an invitation to transition from dated methods to innovative, scientifically-backed planning techniques. Beyond theoretical concepts, we\'re here to provide practical insights. The significance of regular strategic planning, continuous innovation, and engaging in a network of forward-thinking professionals will be highlighted, underscoring their importance for both personal and professional advancement. Join us as we navigate the intricacies of the VUCA world, aiming to equip ourselves with the tools necessary for success. This session is an opportunity to transform your approach to strategic planning, embracing the future with insight and innovation. Let\'s embark on this journey together, stepping into a new era of business strategy and goal achievement.

310: Nir Bashan – Filling the Creativity Gap in CX

Download our free app to listen on your phone