Radhika Dutt draws on 25 years of experience across industries, continents, and sizes of organizations to write, speak, and consult on innovation and change. Her experience has taught her that goal-setting systems often produce the opposite of what they promise: short-termism, performance theater, and cultures that prioritize looking good over doing good work. In this conversation, she offers an alternative.

Mentioned on the Show

• Get Radhika’s free toolkit to help you switch to puzzle-solving in your business: https://www.radicalproduct.com/toolkit/#OHLToolkit
• Connect with Radhika Dutt on LinkedIn: https://www.linkedin.com/in/radhika-dutt
• Learn more about Radhika Dutt on her website: https://rdutt.com/

Timestamps
(00:00:00) - Welcoming Radhika Dutt to People Business 

(00:03:02) – What is the history of goal setting?

(00:06:15) – Is the problem OKRs or SMART goals or goal setting in general?

(00:22:02) – Why doesn’t traditional goal-setting work?

(00:24:42) – How do institutional incentives fit into your new framework?

(00:29:16) – If goal setting doesn’t work, what does? 

(00:34:12) – How frequently do leaders need to review and work on this new framework?

(00:36:22) – What about goals for individuals? Does goal setting work for people’s individual goals?

(00:37:11) – How does puzzle-solving work in a service-related business?

(00:40:09) – Do traditional metrics have any role in the puzzle-solving framework?

(00:49:39) – How sustainable is using puzzle-solving over traditional goals?

(00:53:51) – Using vision statements in the process of solving puzzles in business

(00:55:08) – What are the drawbacks of using a puzzle-solving approach over traditional goal setting?

(00:57:28) – Get Radhika’s free toolkit to develop the puzzle-solving approach for your business