Goals don’t grow shops. Direction does.

In this episode of Driven to Success, Vic Tarasik and David Wofford sit down with Chris Cloutier, Bill Baxter, and Joe Canfield to unpack how real shop owners set goals that evolve, adjust, and actually drive progress.

Chris poses the ultimate standard:

“Would you put your mom in that car?”

If the answer isn’t yes, the job isn’t done.

From KPIs to 20-groups to digital vehicle inspections, this conversation lays the foundation for 2026.

Part 2 shifts into execution.

Goals don’t grow shops. Direction does.

In this episode of Driven to Success, Vic Tarasik and David Wofford sit down with Chris Cloutier, Bill Baxter, and Joe Canfield to unpack how real shop owners set goals that evolve, adjust, and actually drive progress.

Chris poses the ultimate standard:

“Would you put your mom in that car?”

If the answer isn’t yes, the job isn’t done.

From KPIs to 20-groups to digital vehicle inspections, this conversation lays the foundation for 2026.

Part 2 shifts into execution.

Takeaways

• A goal is a guide, not a judgment.
• Profit is not a dirty word; focus on net income.
• Digital vehicle inspections enhance customer transparency.
• Simplification of processes leads to better adoption.
• Sales solves all problems, but focus on net profit.
• Effective communication is key to achieving team goals.
• Setting small, attainable goals creates momentum.
• Customer service is about building credibility and trust.
• Regularly review KPIs to stay on track.
• Reflecting on past wins helps set future goals.
• 
  

Chapters

00:00 The Role of KPIs in Goal Achievement

00:50 Implementing Digital Vehicle Inspections

04:08 Reflecting on Wins from the Past Year

09:46 Understanding Customer Perspectives

12:22 Building Credibility Through Inspections

13:33 Setting and Reviewing Goals

17:08 The Importance of Profitability

21:25 Wins and Future Goals for 2026