In the third episode of Season 5, Jenni explores the importance of empathy in leadership. She defines genuine empathy beyond just 'stepping into someone else's shoes' and shares personal stories highlighting the chaos that arises from a lack of empathy. 

Jenni also provides three practical tips for leaders to build empathy, including: actively listening, being flexible, and avoiding self-centred storytelling. The episode emphasises that empathy is crucial for forming genuine connections and maintaining credibility as a leader. 

Episode Timestamps:

• 00:29 - Defining Empathy

Key Takeaways From This Episode:

• Genuine empathy involves believing someone else's lived experiences and is closely linked to communication and leadership

Thank you for listening! 

Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).

Important Links & Mentions: 

• How to Become a Credible Leader [Free Resources Included!]