Client/customer retention/nuture – 10X thinking as it relates to clients.  Do we filter a client or nuture a client?  This is determined by factors that include profitability, referrals, coachable, appreciated, push us to lift our lid (new challenges).  Surveying your team in these areas and keeping measurables such as point of contact with a client (email, phone calls and meetings), likeability, coachability and client responses.