This episode: Online communities are fantastic member benefits, especially within individual membership organizations. But every community has its challenges with civil discourse, so how can we manage community guidelines to create the robust culture and conversation we seek? Conflict resolution and Culture Expert Jamie Notter and Association Executive Rick Burt share their experiences, advice, and perspectives on how to manage community to create a positive experience. We also talked about the big issue: MISINFORMATION and its long-term impact on the member experience. Listen to find out what red/yellow/green lights and sandwiches have to do with online community management! What are your challenges with managing online community interaction? Share a comment!

Season 4 episode 34 | Series episode 166