Michelle, Maria, and Keith are very excited today to launch this month’s series, ‘Nope, That Is Not What It Means’, where each week they will look into a particular term, the mistakes that can be made about its interpretation, and some ideas about how leaders and organizations can get clearer with the term. The first installment here today deals with the concept of ‘engagement’, and you just know our hosts have a lot to share about this topic!
They begin by looking at some differing definitions of engagement and some of the ways that organizations try to gauge it especially through surveys, and then review the need for a culture of trust to encourage honesty in employee feedback. They also delve into determining engagement with both introverts and extroverts, and finish up by offering their valuable advice and questions for leaders regarding this most critical aspect of their work. A powerful springboard for this series, today’s episode offers a vast amount of material for reflection and action that will definitely prove essential for leaders and organizations.
The Finer Details of This Episode:
Differing definitions of engagementEngagement surveysEmployee feedback and trustIntroverts, extroverts and engagementAdvice and questions for leaders regarding engagement
“While for me, engagement might translate to happy people, to someone else, it might translate another way.”
“We kind of paint engagement with this broad brush that it means that if an employee is happy and satisfied, it means that they're engaged. And I don't think that's necessarily true.”
“If employees are questioning whether something is really anonymous, and there's no way you're going to find out…you've got a much larger problem than someone not taking a survey.”
“If employees are not willing to participate in an engagement survey, well maybe it's because they've participated in one before and we just haven't done anything about it.”
“What we're trying to do is create an environment where people want to come to work, where they want to make their jobs better and more effective, where they want to interact with each other and their leaders.”
“Most introverts need to think about what they think about said topic before they talk about said topic.”
“I think that the main point needs to be that you need to be very transparent about the fact that you are listening, and you're taking action, and then you're following up again and saying, ‘Is that what you meant?’”
“Talk to them about what good looks like.”
“If everybody tells you they're happy, I'm going to tell you to take a deep breath – it’s probably not real.”
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