In this episode of The Shift: RCM Talks, the team dives into one of healthcare’s most urgent challenges: cybersecurity preparedness. Joined by Jennifer Fortin, Revenue Integrity Director at Cape Cod Healthcare, the conversation explores what really happens when systems go down and why “just going to paper” is rarely enough. From communication breakdowns to compliant billing issues and months of manual recovery work, this episode highlights the lasting revenue cycle impact of a cyberattack. It’s a candid discussion packed with hard-earned lessons and a clear message for revenue cycle leaders: preparation cannot wait.