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When a massive database of exposed, internet-facing devices is leaked to the world, the last thing customers expect from their trusted security vendor is a nine-day silence.

In this episode of the Security Boulevard Podcast, Tom Hollingsworth, Ed Weadon, and Jonathan Davis break down Fortinet's controversial handling of a recent FortiGate vulnerability exposure.

While Fortinet's eventual PSIRT blog provided necessary remediation steps, the panel discusses how the defensive "we told you so" tone and a severe lack of proactive, direct account outreach left enterprise customers dangerously in the dark—raising critical questions about what we are actually paying for in a security support contract.

This and more on Security Boulevard Podcast, part of The Futurum Group Podcast Network.