Phil is joined by branding consultant, motivational speaker and author Paul Marchildon to discuss strategies on how to avoid taking things personally.

It’s easy to take things to heart when working on a change initiative. The environment makes it easy to do so: it’s fast-paced, deadline-driven, and moving forward often requires multiple approvals, not to mention that circumstances change constantly. But when you take things personally you are not at your best, and often at your worst.

So, how do you separate content from emotions and avoid the knee-jerk responses and regrettable behaviours triggered by your perceptions?