The Imagine Listening series brings you another intense session, recorded live at the 2025 National NENA Conference. Real 911 dispatchers share the true stories that haunt them, highlighting the emotional weight carried by those on the front lines of emergency communications.

• Hear firsthand accounts of life-altering and traumatic 911 calls, including fatalities, suicides, and tragic accidents.

• Learn how the IAM911 movement is fighting to reclassify dispatchers and bring awareness to their critical role.

• Discover the mental and emotional challenges dispatchers face, including dealing with PTSD and the struggle for self-care.

• Experience the healing power of storytelling as dispatchers open up about their toughest calls and seek closure.

• Find resources and support for dispatchers and those affected by their stories, reinforcing the importance of connecting and sharing within the community.