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John James, CEO of Navajo Nation Gaming Enterprise (Navajo Gaming), joins Wes Benally this episode to discuss the evolution of tribal gaming. They discuss the importance of customer experience and the role of innovation in the industry. John shares insights on navigating economic uncertainty, balancing technology with team development, and the significance of non-gaming amenities in enhancing customer experiences. A must-listen for aspiring leaders in the gaming sector!

Chapters

·        01:18 - Evolution of Tribal Gaming Over the Decade

·        04:53 - The Experience of Brick-and-Mortar Casinos

·        08:25 - Customer-Centric Operations in Gaming

·        11:54 - Navigating Economic Uncertainty in Gaming

·        14:42 - The Role of Innovation in Gaming Operations

·        17:32 - Balancing Technology and Team Development

·        19:21 - Non-Gaming Amenities and Customer Experience

·        25:01 - Future Trends in Tribal Gaming

·        29:14 - Advice for Aspiring CEOs in the Gaming Industry

REDW Advisors and CPAs is proud to bring you the Insight in Indian Country Podcast, covering important advisory, accounting, and finance topics that impact Tribal Nations and business affairs. Thanks for listening!

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