In this conversation with recent switchers — Adam, Claire and Mo — we unpack the trade-offs people make between effort and reward. From the hassle of price-hunting to the reassurance of Nous handling details on their behalf, the episode explores how convenience and trust tip the scales. Along the way, we hear what nudges people to hand over their cash, what still makes them hesitate, and how small signals of service quality build confidence to let Nous take the strain.

In this synthesis of interviews with recent customers — Georgia, Jo, Julie, Karla and Nadine — we explore what draws people to Nous, what gives them confidence to hand over their household admin, and what still gives them pause. From influencer impact to WhatsApp trust signals, this episode unpacks the early journey of a successful switcher.