In this episode, we bring experiences from Maik Skoddow, a 2022 ServiceNow Community MVP, who has answered 7500 questions on the ServiceNow Community and has helped many solve their implementation challenges. Maik shares his experience on why implementors should leverage the ServiceNow community and how they can make the best use of it to get the solutions quickly. He also explains getting involved with the Now Community, his process around creating knowledge source documents, and how someone can get started with the community today.   

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.  

Key highlights of the Episode:   

05:11 - Maik's approach to working with ServiceNow developers   

06:34 - The Idea behind the knowledge source document  

08:21 - The importance of the knowledge source document  

09:28 - The Content Creation Process  

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].  

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