In her two-and-a-bit years at the helm of NRMA Insurance brand, Michelle Klein took the brand on a whirlwind journey repositioning, rethinking and reshaping. During that time, she spearheaded a significant shift in NRMA Insurance's approach to its brand, landing on 'A Help Company' as its all-encompassing tagline and North Star. To get eyeballs on the work, NRMA Insurance undertook a significant blitz, leveraging powerful cultural moments to cut-through and stand out. And it's generated some big results, as you'll read. But marketing, like New York, never sleeps and this podcast was recorded prior to Klein announcing her departure in June.