Sign up to save your podcasts
Or
Share NRR Is Broken Here’s How High-Performing CS Teams Fix It
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
NRR Is Broken Here’s How High-Performing CS Teams Fix It
Net Revenue Retention is one of the most important metrics in SaaS and one of the most discussed.
It often sits with Customer Success.
It’s influenced by many teams.
And it’s rarely perfect.
But at the end of the day, someone has to own the number.
In this final episode of Rethinking Customer Success in High-Growth SaaS, I explore how high-performing CS organizations actually improve NRR , starting with a strong GRR foundation, designing expansion into the customer lifecycle, and using AI to make signals more visible and execution more consistent.
If you want NRR to become predictable, not stressful, this episode is for you.
🎧 Listen to Episode 4: NRR Is Broken Here’s How High-Performing CS Teams Fix It
View all episodes
By Nandi DossouNet Revenue Retention is one of the most important metrics in SaaS and one of the most discussed.
It often sits with Customer Success.
It’s influenced by many teams.
And it’s rarely perfect.
But at the end of the day, someone has to own the number.
In this final episode of Rethinking Customer Success in High-Growth SaaS, I explore how high-performing CS organizations actually improve NRR , starting with a strong GRR foundation, designing expansion into the customer lifecycle, and using AI to make signals more visible and execution more consistent.
If you want NRR to become predictable, not stressful, this episode is for you.
🎧 Listen to Episode 4: NRR Is Broken Here’s How High-Performing CS Teams Fix It