Today Dr. Knight invites two non-healthcare professional guest to provide the patient perspective regarding empathy;  a complex concept that is often difficult to understand  and furthermore difficult to  experience, to practice, and as well to teach. Empathy is regarded as one of the most essential characteristics of a great nurse.   It is warranted that a greater restoration of empathy is necessary in our healthcare system today.  To positively change the patient experience, empathy must be at the center of every healthcare organizations culture and at the heart of every nurse.