Derek is joined by Fred Chua, the founder, CEO and director of Magellan Solutions.  Join Derek as he deep dives into Fred’s experience in focusing on the SME market.

Summary:

Fred started off as a call center agent back in 2001.

Their call centers are primarily focused on managing SMEs.

They are currently a 600 seat call center operation, the majority of their business are US based companies, while the smaller portion is Europe and Australia.

Fred shares that people before did have a negative perception of call centers saying that it's a dead end job where there's really no progress at all.

Fred share his insights in the BPO industry of today as opposed to yesteryear.

Key Points:

Magellan Solutions is a Filipino owned call center that has been established since 2004.

Call centers is the only industry that has 15-20% year on year growth potential.

Resources:

https://outsourceaccelerator.com/146

http://www.magellan-solutions.com/