* Better Zac

* Networking is not a dirty word.

* What is a secret shopper?

* T needs coffee.* Secret shoppers in the real world.

* Focus on relationship building.

* Learn from failures.

* I can also learn from failures and not let them roll me over.

* Emma.

* Experiential learning.

* Theory vs. Reality.

* Accountability and goal setting.

* How is this beneficial for your future career?

* The business side of healthcare.

* Many businesses did not want to talk about their challenges.

* The perfect is the enemy of the good.

* It's important to make the time to do surveys and get feedback on a regular basis.

* Your messaging, marketing and onboarding all come from getting market intel.

* You have to put in the work and make it a part of your process.

* Listen to Bob.

* Ketchup is not a dip.

* Jake.

* Be genuine in building your relationships. Networking is a great place to start.

* Learning to interact with people at the Expo set me up for more events in the future.

* Big Mike.

* Working alongside people, you get to see where they are best used to maximize their talent.

* Lessons learned for the Expo.

* The alignment of talent and job description.

* How will you apply this to your career?

* I want to work with people who have different viewpoints.

* Finding middle ground with a team is the way things get done