What do Airbnb, Amazon, Chick-fil-A, Starbucks, Disney, Uber, Apple, Netflix and Southwest Airlines all have in common?  Two things, they're all brands that we love and that they're all brands that are customer-centric. If we want to build customer-centric businesses we need to do three things: 1. Choose Customer Experience over Customer Service 2. Know your customers. 3. Operationalize everything around the customers.    

OC074: Your customer is the hero! Building a customer-centric business

Welcome to the Onward Creatives Podcast.  A weekly podcast bridging the gap between creativity and business.

This podcast is for the creative entrepreneur, the one's who dare, dream and do.

Each week I help you find clarity and take action so you can make a living doing what you love. The journey onward starts here.

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Forget the resolutions!  Forget the random goals.  If you want 2021 to be amazing, do these three things: 1. Define your ideal life, every aspect of it 2. Define your current life 3. Target goals that will bring your current into alignment with your ideal.   Ready to turn your purpose into a platform?Let's Talk! Welcome to the Onward Creatives podcast. I'm Jack Fussell and this podcast is for anyone who wants to turn their purpose into a platform.  Each week I'll share insights, lessons learned and interviews that will help you discover, develop and grow your brand.  The journey onward starts here! Sign up for the Monday Launch Onward Creatives  

How to set 2021 goals that actually matter!

Whether you're rebuilding after a layoff, growing in your career or wanting to grow your business here are three things that can help you. 1. Define your magic or find your hook 2. Develop a personal brand 3. Take immediate action and activate    Are you ready to get started?Let's Talk! Welcome to the Onward Creatives podcast. I'm Jack Fussell, brand strategist and creative entrepreneur.  This podcast is for those who are ready to have clarity of purpose so they can stand out in life and business. Each week I help you discover, develop and communicate your greatness! Don't do it alone!  Join the community! Sign up for the Monday Launch Onward Creatives Facebook

Three Steps to Build Momentum in your Life and Business

What are you building during COVID?   The fact is, most of us have more time right now.  Commutes are gone School is at home We’re traveling less We’re at home more Business is slow You’re job searching  Maybe you’re experiencing a few of these, or all of these. Regardless we have more time than we normally do. What are you doing with it?  I’m going all in on my personal brand. I’ve been on LinkedIn 5x week for 7 weeks. I’ve seen my numbers go from 800 to around 3600 connections. I’ve done over 20+ virtual coffees with people from LinkedIn. I’m redoing my personal website. I’m redesigning and pivoting my podcast of 4+ years.  Life will pick up again. The days, nights and weekends will get busy again. I want to be ready.  What are you doing during this season?   Are you ready to get started?Let's Talk! Welcome to the Onward Creatives podcast. I'm Jack Fussell, brand strategist and creative entrepreneur.  This podcast is for those who are ready to have clarity of purpose so they can stand out in life and business. Each week I help you discover, develop and communicate your greatness! Don't do it alone!  Join the community! Sign up for the Monday Launch Onward Creatives Facebook

What are you building during COVID?

We assume that failure is the #1 one thing keeping us from success.  It's not.  The biggest preventer of success is not starting.  So many of us have an idea, have a moment of clarity, we hear an idea that captures our imagination.....but then we fail to launch.  Don't let this keep you from your ideal life.   Are you ready to get started?Let's Talk! Welcome to the Onward Creatives podcast. I'm Jack Fussell, brand strategist and creative entrepreneur.  This podcast is for those who are ready to have clarity of purpose so they can stand out in life and business. Each week I help you discover, develop and communicate your greatness! Don't do it alone!  Join the community! Sign up for the Monday Launch Onward Creatives Facebook

The #1 thing keeping you from success

There's no Waze for life, I wish there was.  Sometimes we realize that the path we're on isn't the right one and it's time for a redirect.  It doesn't mean we change the destination, simply the path.   Are you ready to discover your greatness?Let's Talk! Welcome to the Onward Creatives podcast. I'm Jack Fussell, brand strategist and creative entrepreneur.  This podcast is for those who are ready to have clarity of purpose so they can stand out in life and business. Each week I help you discover, develop and communicate your greatness! Don't do it alone!  Join the community! Sign up for the Monday Launch Onward Creatives Facebook

OC074: Your customer is the hero! Building a customer-centric business

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