In this episode, we delve into the world of manufacturing aftersales, exposing the detrimental impact of outdated technologies and processes on OEMs' growth. 

We welcome two new guests to the show from Quotebeam: CEO Roman Piszcz and Head of Partnerships, Nikki Gonzales.

Join them as they unravel the challenges and present groundbreaking solutions in automation, automotive, machinery, and more.

Mentioned in this episode:

• To listen to Nikki and Ali's podcast, Automation Ladies - head to automationladies.io
• Save time searching for competitively priced automation parts. Search, find, and get the parts you need shipped to keep your projects on track, with Quotebeam. 
• With Partful, digitise your after-sales processes and let your dealers, customers and end-users identify and buy parts hassle-free. No more Excel sheets, 2D outdated drawings, emails and back-and-forth calls. 

Join the chat with our data guru—Parris Hall alongside your hosts, Sam Burgess, and Tanya Tran, as they unravel the quirks and challenges in the world of aftersales and data management. 

In this episode, we uncover the struggles and solutions in this critical domain.

We welcome Partful’s Head of Customer Success, Parris Hall, a seasoned professional immersed in aftersales data. Parris shares her insights into the types of data prevalent in OEM after-sales and the challenges posed by outdated processes.

The conversation delves into common data management practices, exploring formats and how aftersales teams handle information. Parris and Sam detail the issues arising from these practices and dissect the disconnect between engineering and aftersales.

Crucially, the episode offers actionable insights for OEMs seeking to revamp their data management strategies. 

Tune in now to revolutionize your approach and stay ahead in the OEM landscape!

Resources mentioned: 

• Blog post
• Pariss' LinkedIn 

We're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience. 

Join us as we dive deep into topics like the importance of nailing down parts identification. You'll hear stories that range from hilarious shoe mix-ups to power outages in South Sudan. These real-life examples show just how vital it is for OEMs to get it right!

Plus, we'll tackle the nitty-gritty, like order fulfilment rates and the invaluable role of technology. Learn why parts misidentification can cost companies millions and leave you feeling frustrated.

It's not just about products; it's about the experiences users have with OEMs. Discover why a smooth after sales journey is the key to keeping customers and brands happy. 

This is our first episode. How exciting!

We’ll talk about the overall industry challenges and how Partful came to be, alongside our valued investors Mark Robinson from Par Equity and Stanton Green from Blumberg Capital. 

Together, we tackle the persistent challenges faced by OEMs, their blockers to revenue, and the need for digital transformation. 

Sam shares his tips for securing early funding, while Mark and Stanton provide valuable investor perspectives.

Discover our vision for the coming years, and get the key takeaways on OEM challenges and our mission to revolutionise after sales, by utilising data with interactive 3D technology. 

Join us for an insightful journey into manufacturing's future.