Virtualization, or software-defined hardware, simply works, is flexible and very non-disruptive. A perfect technology for IT organizations, right? Sort of... to realize the benefits of any new technology, there has to be a fundamental level of trust between a vendor and customer that takes the fear factor out. This kind of trust combined with a strong culture of innovation within the IT organization is critical fuel for IT transformation. Listen to more practical and visionary insights from VMware CTO, Ray O'Farrell.